Frequently Asked Questions
1. What areas do you serve in Baltimore, Maryland?
We proudly provide our dog walking services throughout various neighborhoods in Baltimore County & City, including parts of, but not limited too, Hunt Valley, Cockeysville, Timonium, Lutherville, Ruxton, Towson, Reisterstown, Pikesville, Owings Mills, & Parkville.
We proudly provide our dog sitting services throughout various neighborhoods in Baltimore County & City, including parts of, but not limited too, Phoenix, Jacksonville, Baldwin, Hunt Valley, Cockeysville, Timonium, Lutherville, Ruxton, Towson, Reisterstown, Pikesville, Owings Mills, & Parkville, Mount Washington, Roland Park, Hampden, Charles Village, Mount Vernon, Fells Point, Canton, Federal Hill, & Locust Point.
Please contact us directly to inquire about a specific locations.
2. How experienced are your dog walkers and sitters?
Our team consists of experienced dog walkers and sitters who have a genuine passion for animals. They are knowledgeable about dog behavior, handling techniques, & pet safety. Rest assured, your furry friends are in good hands!
3. Are your dog walkers insured & bonded?
Yes, we are fully insured & bonded to provide an extra layer of protection & peace of mind for our client’s pets through Pet Sitters Associates. We prioritize the safety and well-being of both your pets & our property.
4. What types of services do you offer?
We offer various services tailored to meet the needs of your dogs, including packaged dog walking, drop-in visits, dog/housesitting, & basic obedience training. Visit our “Services” page to learn more about each service and determine which one suits your requirements best.
5. How do you ensure the safety of my dog during walks or visits?
Safety is our top priority. Our dog walkers are equipped to handle different breeds & temperaments. We utilize secure leashes & practice appropriate walking techniques. We also assess the behavior & compatibility of dogs during dog walking & sitting to ensure a safe and harmonious environment.
6. Can I schedule dog walks or visits on a regular basis?
Absolutely! We offer both packaged & drop-in dog walking & sitting services. Whether you need daily walks or occasional visits, we can accommodate your schedule. Contact us to discuss your specific needs & to set up a recurring schedule if desired.
7. What are the differences between drop-in & packaged walks?
Drop-in Visits
This is our standard, base walks. Drop-in clients are considered those who are scheduled less than 20 visits/month. With this structure, payment is due on the 5th of the next month. Cancellations can be made at any time, including day of (as long as the walker is not within a reasonably close distance from the clients home or at the clients home, itself) with no cancellation fees. This structure however also does not guarantee a walker for each requested visit. The farther notice we are giving in advance of needed visits, the more likely we will be able to accommodate the request!
Full Time Package
This is a discounted package rate from our standard, base drop-in pricing, of at least 20 visits/month. Cancellations for the upcoming month can be made before the 1st without additional fees. Cancellations requested after the first will be made at a 50% fee of the scheduled service ( this fee is to ensure our walkers are paid for their time). Cancellations made within less than 48 hours will not be accepted. All federal holidays are not included in the cancellation policy & will not be held against the package rate. If there are 2 or more consecutive months with cancellations resulting in less than 20 visits/month, the following months payment structure will be readjusted & charged under our drop-in rates & the full time position will be passed on to the next client on our waiting list.
We require payment for our full time clients at the beginning of each month by the 5th. This guarantees one of our walkers is scheduled for each of your visits. This package also includes free pieces of merchandise, holiday gifts, treats, toys, & access to other projects we have planned.
8. How do I schedule a dog walking or sitting service?
Scheduling a service is easy! Simply begin by visiting our website to fill out our intake form & schedule a free consultation. From there, we will add you & your furry family member into our software system. Once you have activated your account, we can set up a service template for reoccurring services or you may request services through the website or app at anytime. You can also give us a call or send us an email, & our friendly staff will assist you in scheduling the desired service.
9. What is your cancellation policy?
We understand that plans can change. For our discounted package rates, we kindly request a notice of cancellations at the beginning of each month. For drop-in visits, cancellations are accepted day of. This allows us to manage our schedule effectively & provide our services to other clients. Late cancellations may be subject to a cancellation fee.
10. What payment methods do you accept?
We accept various payment methods, including Cash, Check, Credit/Debit, Zelle, & ACH payments. All credit/debit & ACH payments can be entered and processed directly through our pet sitting software system. Details about accepted payment methods and invoicing will be provided when scheduling a service.
11. How can I contact you if I have additional questions or concerns?
We are here to address any additional questions or concerns you may have. You can reach us through our website’s contact form, email, or phone number. We aim to provide prompt & helpful assistance to all inquiries.