Frequently Asked Questions
1. What areas do you serve in Baltimore, Maryland?
We proudly offer our dog walking services throughout many neighborhoods in Baltimore County and City. These include, but are not limited to, Hunt Valley, Cockeysville, Timonium, Lutherville, Ruxton, Towson, Reisterstown, Pikesville, Owings Mills, and Parkville.
Similarly, our dog sitting services cover various neighborhoods, including Phoenix, Jacksonville, Baldwin, Mount Washington, Roland Park, Hampden, Charles Village, Mount Vernon, Fells Point, Canton, Federal Hill, and Locust Point.
If you need information about a specific location, please contact us directly.
2. How experienced are your dog walkers and sitters?
Our team includes experienced dog walkers and sitters who are passionate about animals. They understand dog behavior, handling techniques, and pet safety. Therefore, you can rest assured that your furry friends are in capable hands.
3. Are your dog walkers insured and bonded?
Yes, we are fully insured and bonded through Pet Sitters Associates. This coverage provides an extra layer of protection and peace of mind for your pets. We prioritize the safety and well-being of your pets and our property.
4. What types of services do you offer?
We offer a variety of services tailored to meet your dogs’ needs. These include packaged dog walking, drop-in visits, dog and house sitting, and basic obedience training. For more details, visit our “Walking And Sitting Services” page to find the option that best suits your needs.
5. How do you ensure the safety of my dog during walks or visits?
Safety is our top priority. Our dog walkers are trained to handle different breeds and temperaments. We use secure leashes and practice proper walking techniques. Additionally, we assess each dog’s behavior and compatibility during walks and sittings to maintain a safe environment.
6. Can I schedule dog walks or visits on a regular basis?
Absolutely! We offer both packaged and drop-in dog walking and sitting services. Whether you need daily walks or occasional visits, we can accommodate your schedule. Contact us to discuss your needs and set up a recurring schedule if desired.
7. What are the differences between drop-in and packaged walks?
Drop-in Visits
Drop-in visits are our standard service for clients with fewer than 20 visits per month. Payment is due by the 5th of the following month. You can cancel at any time without a fee, as long as the walker has not already arrived at or is close to your home. However, this option does not guarantee a walker for each visit. The earlier you notify us, the better chance we have to accommodate your request.
Full-Time Package
Our full-time package offers a discounted rate for at least 20 visits per month. You can cancel before the 1st of the month without additional fees. Cancellations after the 1st incur a 50% fee of the scheduled service to compensate our walkers. Cancellations within 48 hours are not accepted. Federal holidays are excluded from the cancellation policy. If cancellations drop the visit count below 20 for two consecutive months, we will adjust the payment structure to drop-in rates, and the full-time position may be offered to the next client on our waiting list.
We require payment by the 5th of each month for full-time clients to guarantee a walker for each visit. This package includes free merchandise, holiday gifts, treats, toys, and access to other special projects.
8. How do I schedule a dog walking or sitting service?
Scheduling is easy! Start by visiting our website to complete our intake form and schedule a free consultation. After setting up your account, we can create a service template for recurring services. Alternatively, you can request services anytime through our website or app. You can also call or email us, and our friendly staff will assist you.
9. What is your cancellation policy?
We understand that plans change. For discounted package rates, please provide cancellation notice at the beginning of each month. For drop-in visits, you can cancel on the day of the visit. This helps us manage our schedule and offer services to other clients. Late cancellations may incur a fee.
10. What payment methods do you accept?
We accept various payment methods, including cash, check, credit/debit cards, Zelle, and ACH payments. You can process credit/debit and ACH payments directly through our pet sitting software. We will provide details about payment methods and invoicing when you schedule a service.
11. How can I contact you if I have additional questions or concerns?
We are here to answer any questions or concerns you may have. Reach us via our website’s contact form, email, or phone. We aim to provide prompt and helpful assistance.